IT Infrastructure
IT AMC services in Cairo
One fixed monthly fee for your computers, servers, network and printers. We prevent problems, fix what breaks, and keep your team working.
- Preventive maintenance every month
- Fast on-site engineer response in Cairo
- Unlimited remote support, one number to call
Get your AMC quote in 1 hour
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An engineer will call or WhatsApp you with your AMC quote.
IT that’s looked after before it breaks
Most companies only think about IT when something stops working. A laptop won’t start, the printer jams before a deadline, or the internet drops during a client call. Someone calls a technician, waits, pays for the visit, and the same thing happens again next month. It is slow, unpredictable and expensive.
An IT AMC (annual maintenance contract) changes that. Instead of paying for each problem, you pay a fixed monthly fee and we take responsibility for keeping your IT running. Our engineers visit regularly to maintain your equipment, we fix issues remotely within minutes, and when something needs hands-on attention we send an engineer to your office. You get predictable costs, faster fixes and one team that knows your setup inside out.
ITZone provides IT AMC services to businesses across Cairo and Egypt, from small offices with ten computers to multi-site companies with hundreds of devices.
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Sounds like you need an IT AMC. You'd get one team, a fixed cost and faster fixes. Here's how it works ↓
What’s included in our IT AMC
Preventive maintenance
Scheduled visits to clean, update and check every device: operating system updates, antivirus status, disk health, battery condition and performance. Most hardware failures give warning signs, and we catch them early.
Unlimited remote support
Call, email or WhatsApp our helpdesk. Most everyday issues, such as email problems, password resets, software errors and printer queues, are fixed remotely, usually within the hour.
On-site engineers
When an issue needs someone at your desk, an engineer comes to your office within the response time in your contract.
Network and server care
We look after your firewall, switches, Wi-Fi and servers: firmware, security settings, storage space and performance.
Asset and licence tracking
You get a live list of every computer, printer and network device, with warranty dates and software licence renewals, so nothing expires by surprise.
Monthly report
A short report showing tickets resolved, work completed, risks found and what to budget for next.
What does AMC mean?
AMC stands for Annual Maintenance Contract. It is an agreement where a service provider maintains and repairs your equipment for a fixed fee over a set period, usually twelve months. AMCs are common for lifts, air conditioning and generators, and they work the same way for IT.
An IT AMC covers your company’s technology: desktops, laptops, servers, network devices, printers and sometimes phones and CCTV. A good IT AMC defines clearly what is covered, how quickly the provider must respond, how often preventive visits happen, and what costs extra. There are two common types:
| Type | What it covers | Best for |
|---|---|---|
| Comprehensive AMC | Labour and most replacement parts included | Companies that want fully fixed costs |
| Non-comprehensive AMC | Labour included; parts charged separately with your approval | Most SMEs; parts only when needed |
Most ITZone clients choose a non-comprehensive AMC, because parts are only needed occasionally and are often still under the manufacturer’s warranty.
How we start your AMC
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Day 1–2
Free IT audit
An engineer checks every device, your network and your backups, and notes any urgent risks.
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Within 48 hours
Proposal
A clear scope, service levels and written response times.
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Week 1
Onboarding
We build your asset list, set up secure remote access and fix anything urgent found in the audit.
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Every month
Ongoing support
Preventive visits, helpdesk support, on-site visits when needed and a monthly report.
Not sure what you need?
We’ll audit your IT for free and tell you.
IT AMC plans
| Feature | Basic | Standard ★ | Premium |
|---|---|---|---|
| Remote support | Business hours | Business hours | 24/7 |
| On-site visits | Monthly | Fortnightly | Weekly / resident engineer |
| Emergency on-site response | Next business day | Same day | Same day, priority |
| Server & network monitoring | ✕ | ✓ | ✓ |
| Backup checks | ✕ | ✓ | ✓ |
| Asset & licence tracking | ✓ | ✓ | ✓ |
| Monthly report | ✕ | ✓ | ✓ |
What happens during a preventive maintenance visit
On each scheduled visit, your engineer works through a checklist agreed with you. Computers are checked for pending updates, disk health, antivirus status and performance problems. Servers are checked for storage space, backup results, event log errors and hardware warnings. Network devices are checked for firmware, uptime and errors. Printers are cleaned and tested. The engineer also clears any open tickets that need hands-on work, meets your office manager to discuss upcoming needs such as new starters or equipment, and records everything in your monthly report. Small issues found during the visit are fixed on the spot, and anything larger is reported with a recommendation before work begins.
Who uses an IT AMC
IT AMCs suit almost any company without a full IT department. Professional firms such as accountants, consultants and law firms use them to keep staff productive. Trading and logistics companies use them to keep warehouses and offices connected. Clinics use them for reliable systems and secure data. Larger companies with their own IT staff often use an AMC as backup cover and for specialist work their team doesn’t have time for.
Platforms we support
- Microsoft Windows & 365
- Dell
- HP / HPE
- Lenovo
- Cisco
- Fortinet
- Synology
- Apple macOS
Case study
Problem
A Cairo trading company had weekly network drops and no IT person.
What we did
Replaced two failing switches, set up monitoring and moved them onto a Standard AMC.
Result
Weekly network drops stopped, and the network is now monitored and maintained every month.
What to check before you sign an IT AMC
Ask for response times in writing, separately for remote and on-site support. Check what is excluded, especially parts, new installations and projects. Confirm how often preventive visits happen and what is done during them. Ask whether you’ll get monthly reports and an asset list you can keep if you leave. Finally, check the notice period and whether the price can rise during the contract. A trustworthy provider will answer all of this before you sign.
IT AMC questions, answered
What does AMC mean?
AMC stands for Annual Maintenance Contract. You pay a fixed fee, usually monthly or yearly, and the provider maintains and repairs your equipment during the contract period.
What is an IT AMC?
An IT AMC is a maintenance contract for your company’s IT equipment: computers, laptops, servers, network devices and printers. It includes regular preventive maintenance and support when something goes wrong.
What's not included in an IT AMC?
Usually replacement parts (on non-comprehensive plans), new software licences and larger projects such as office moves or new cabling. We quote these separately and only proceed with your approval.
Do you provide IT AMC outside Cairo?
Yes, across Egypt including Alexandria, Giza and Port Said. Response times may differ by location.
Can I cancel the contract?
Contracts usually run for twelve months.
What's the difference between IT AMC and onsite IT support?
An AMC is a maintenance contract covering your equipment. Onsite IT support provides engineers’ time at your office. Many clients combine an AMC with scheduled engineer days. See Onsite IT Engineer
Do you support Apple Macs as well as Windows?
Yes. We support mixed offices with Windows PCs, Macs, iPhones and Android devices, and we manage Microsoft 365 or Google Workspace accounts for all of them.
What happens if a device needs replacing?
We tell you first, explain the options and send a quote. If the device is under warranty, we handle the claim with the manufacturer for you. Nothing is purchased without your approval.
Is an IT AMC worth it for a small business?
For most businesses with more than ten staff, yes. A single day of downtime usually costs more than several months of AMC fees, and preventive maintenance stops many of those days from happening in the first place.
How quickly can an AMC start?
Usually within a week of approval: the audit, proposal and onboarding can be completed in a few days for most offices.
AMC Meaning in IT: What an Annual Maintenance Contract Should Include
Network Solutions
Firewalls, switches, VLANs, VPNs and internet failover, designed and installed.
Onsite IT Engineer
On-demand visits, scheduled support days or a resident engineer.
Backup & Disaster Recovery
Backups that are checked, and a plan for when things go wrong.